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Centralized Platform For Expatriates' Support Letter Application From Approving Agencies/ Regulatory Bodies

1 June 2023

Greetings from MYXpats Centre!

We refer to the announcement made by YB Rafizi Ramli, Minister of Economy; via a press release dated 31 May 2023, on application process for expatriate Employment Pass (EP) which be fully implemented through a Single Window system known as Xpats Gateway.

The Xpats Gateway which will be officially launched on 15 June 2023, represents the Government's commitment to digitising governance while ensuring that Malaysia remains a business-friendly country that supports its economic and investment goals.

Employers under the purview of the following Approving Agencies/ Regulatory Bodies can now apply a Support Letter to proceed with their expatriate hiring through Xpats Gateway. The Xpats Gateway can be accessed via the ESD Online (

Upon obtaining a letter from the following agencies, the employer may continue to proceed with the application for the final decision by the Immigration Department of Malaysia via the ESD Online (
No. Sectors Approving Agencies/Regulatory Bodies
1 Manufacturing and Selected
Services Sectors
Malaysian Investment Development Authority
2 Financial Services
(Licensed Institutions, Payment Services Regulatees and Representative Offices)
Central Bank of Malaysia (BNM)
3 Securities and Derivatives Markets Securities Commission Malaysia (SC)
4 Companies operating
within East Coast
East Coast Economic Region Development
Council (ECERDC)
5 Healthcare
(Field: Traditional and Complementary Medicine)
Traditional and Complementary
Medicine Division, Ministry of Health (MOH)
6 Tourism Ministry of Tourism, Arts & Culture (MOTAC)
7 Biotechnology and Bio-based Sector Malaysian Bioeconomy Development
Corporation (Bioeconomy Corporation)
8 Aviation Civil Aviation Authority of Malaysia (CAAM)
9 Construction Construction Industry Development Board
10 Education Ministry of Education (MOE)
11 Mining, Quarrying & Mineral
Department of Mineral & Geoscience (JMG)

In addition to the announcement by the Minister of Economy, for sectors not listed above, employers may obtain their Support Letters directly from respective Approving Agencies or Regulatory Bodies as usual until the full implementation of Xpats Gateway on 15 August 2023.

Note: For unregulated sectors that are not under the purview of Approving Agencies or Regulatory Bodies, the employers may proceed to apply their expatriate applications directly to ESD Online ( However, the Expatriate Committee or the Immigration Department of Malaysia reserves the right to request additional information before the decision-making is made.

For detailed information, kindly refer to the full guidelines below:
1. System User Manual
2. Frequently Asked Questions (FAQ)

Should you require further assistance, please contact MYXpats Helpdesk:

E-mail : Alamat emel ini dilindungi dari Spambot. Anda perlu hidupkan JavaScript untuk melihatnya.

Telephone : +603-7839 7171
Walk-in : MYXpats Centre, Level 4, Surian Tower, No 1, Jalan PJU 7/3,
Mutiara Damansara, 47810 Petaling Jaya, Selangor

Thank you. MYXpats Centre
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